Privacy Policy

KCC – The Kane & Chanse Company

Privacy Policy

Last Updated: [November 30th, 2025]

KCC (“The Kane & Chanse Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule an appointment, request an estimate, or communicate with us through phone, SMS messaging, or email.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information in the following categories:

A. Information You Provide Directly

When you interact with KCC, you may provide:

  • Full name

  • Phone number

  • Email address

  • Home address or project address

  • Photos and descriptions of your project

  • Payment information (processed securely through third-party providers)

  • Any other information voluntarily submitted

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and session activity

  • Cookies or tracking technologies

C. SMS & Communication Data

If you opt in to receive text messages:

  • We collect and store your phone number

  • Message content

  • Timestamps and communication history

2. How We Use Your Information

KCC uses your information to:

  • Provide estimates and schedule appointments

  • Communicate about your project, updates, and service-related details

  • Send confirmations, reminders, and support messages

  • Improve our services, website performance, and user experience

  • Process payments securely

  • Deliver marketing messages only if you have opted in

  • Maintain internal business records and compliance

We do not sell, rent, or trade your information to third parties.

3. Sharing of Information

We may share your information only in the following situations:

A. Service Providers

We may share information with trusted third parties that assist us with:

  • Payment processing

  • Scheduling and CRM services

  • SMS delivery platforms

  • Website hosting

  • Marketing or analytics tools

These partners are required to protect your information and only use it to provide agreed services.

B. Legal Requirements

We may disclose your information if required to:

  • Comply with law, regulation, or legal requests

  • Protect our legal rights

  • Prevent fraud or misuse of our services

C. Business Transfers

If KCC undergoes a merger, sale, or reorganization, your information may be transferred as part of the business assets.

4. SMS Text Messaging & Consent

By opting in to receive SMS messages from KCC:

  • You agree to receive project updates, scheduling messages, and service-related communication.

  • Message frequency varies.

  • Standard message and data rates may apply.

You can reply STOP at any time to opt out.
You can reply HELP to receive assistance.

KCC will not sell or share your phone number with third parties for their marketing purposes.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar tools to:

  • Improve website functionality

  • Analyze visitor activity

  • Personalize user experience

You may disable cookies through your browser settings, but some features may not function properly.

6. Data Security

We take reasonable technical and organizational measures to protect your information from:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

However, no online system is completely secure, and we cannot guarantee absolute protection.

7. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access the information we hold about you

  • Correct or update your personal information

  • Request deletion of your data

  • Withdraw consent for marketing messages

  • Request a copy of your communication history

To make a request, contact us at:
info@kanechanse.com
843-732-0736

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Fulfill legal or regulatory obligations

After this period, your information may be securely deleted or anonymized.

9. Children’s Privacy

KCC does not knowingly collect information from individuals under the age of 18. If we become aware of such data being collected, we will take steps to remove it promptly.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content or privacy practices and encourage you to review their policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect when changes are made.

Continued use of our website or services after updates signifies acceptance of the new terms.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

KCC – The Kane & Chanse Company
Email: info@kanechanse.com
Phone: 843-732-0736
Charleston, South Carolina